We have a money-back guarantee policy in place, and you should review it. It is rare that refunds are requested, because of our lines of communication throughout the whole process of order completion. On rare occasions, a writer may have an emergency and will have to be replaced. This could result in a delay in completion. At other times, there may have been a misunderstanding relative to details of your instructions. In these instances, we keep writing and revising until you are satisfied. If we miss a deadline, which only rarely happens, of course, you will receive a partial refund.
Once you have reviewed our refund policy, if you have any more questions, we urge you to contact our customer support department for more explanation.